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Count sessions, handoffs, writes denied, and one wrong answer. At 50,000 sessions the published AgentCore silhouette is about $791 a month, which is a bill to plan, not money saved. We are not publishing a containment rate.
Palaniappan PRun ten real lookups and three must-escalate cases before anyone outside the team sees the agent. Under 16 out of 30 on readiness, do not add a write. We are not publishing a pass rate from a client store.
Palaniappan PQuote the customer's contract price, or say you cannot. A $5,000 auto-issue figure in the field guide is a placeholder, not your cap. A person still sends the quote. The public catalog is not the contract.
Palaniappan PAsk for a risk brief, not a purchase order. A sample SKU at 5 days of cover is a fixture, not a client result. A buyer still sends the PO. Auto-send is an unattended purchaser.
Palaniappan PA chatbot searches help articles. An agent uses tools and can be stopped. Relabeling search as an agent is how Browser-hot pilots hit ~3× Runtime-shaped spend.
Palaniappan PTake the lookup work off the queue. Where-is-my-order is about 18% of tickets. Refunds stay with a person. We are not publishing a tickets-down percentage.
Palaniappan PScore volume, pain, data, and write-risk. Readiness below 16 out of 30 means do not fund writes. McKinsey found 62% experimenting and 23% scaling in at least one function.
Palaniappan PAutomate the lookup pile first, not tax, capture, or labels. McKinsey found 62% experimenting with agents and 23% scaling in at least one function.
Palaniappan PStart with readiness out of 30, then one family, usually support reads. Below 16 out of 30, do not let it change orders. McKinsey found 62% experimenting and 23% scaling.
Palaniappan PYour copilot and a third-party shopping agent should read the same facts as add-to-cart. Baymard still puts cart abandonment at 70.22%. Agent-ready is structured data, live ATP, checkout-true price, and APIs, not autopilot checkout.
Palaniappan POn Monday the AM desk gets an agent that caps accounts requiring attention at 5 rows with evidence on each. Sales still owns the call. Demo dollars are fixtures.
Palaniappan PSomeone asks ChatGPT which shoes to buy and lands on your site. Adobe put July 2026 AI-referral traffic to U.S. retail +62% YoY. Score whether an outside agent can read your stock and price before you buy another chat widget.
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